TO RETURN MERCHANDISE PLEASE FOLLOW THESE INSTRUCTIONS:
We accept returns on select products within 30 days based on the following conditions: returns must be received in new resalable condition in their original packaging including all manuals and warranty paperwork. Partly used or opened products cannot be returned. Items to be returned must have the receipt of purchase or the online invoice issued from San Juan Pools & Spas.
Returns received within the first 14 days receive full product refund. Returns received within days 15-30 will incur a 20% restocking fee. Any item(s) received after 30 days will be denied and sent back to the customer at their expense.
Not all items may be returnable. Some examples of this are, but not limited to, chemicals, custom/special orders, unfolded covers and opened above ground liners. All pool/spa equipment MUST be accompanied by an RMA # or it will be refused and returned at the customer’s expense. To receive an RMA# please call our office at (309) 692-0242 or email email@example.com requesting an RMA#. After 15 days all manufacturer's warranties apply. Items that are cancelled/refused may incur a cancellation fee. If all the above criteria for returns is met, once an item is received by San Juan Pools & Spas, the return will be processed within 7-10 business days.
ALL SHIPPING AND HANDLING FEES ARE NON-REFUNDABLE
Deliveries should be inspected and any visible damage should be notated prior to accepting the package. All damage claims must be submitted within 7 days of receipt by the customer, or a claim cannot be submitted. All items shipped to customers are new, therefore, if merchandise arrives damaged, there will be no recourse through San Juan Pools & Spas or the freight carrier; however, please do contact us at (309) 692-0242 or firstname.lastname@example.org
For instructions on a RMA # call (309) 692-0242 ext. 403. RMA instructions will be emailed to you within 24-48 business hours.
For all other returns, send your package to us prepaid via Fed Ex, UPS or U.S. Mail. Shipping charge for returned products back to San Juan Pools & Spas is your responsibility. No C.O.D. or collect shipments will be accepted. Insure the package for its full value. Keep your shipping receipts until you have received credit for your return. San Juan Pools & Spas is not responsible for returned items lost in shipping.
SHIP YOUR PACKAGE TO:
SanJuan Pools & Spas
Pekin, IL 61550
QUESTIONS? Please call (309) 692-0242